Countering Racial Bias with Empathy

 

We didn’t invent the skills for implicit bias recognition and management. We discovered them with our patients.

Cristina Gonzalez Professor of Medicine at Albert Einstein College of Medicine
Session

Countering Racial Bias with Empathy

Setup

No doctor awakens in the morning determined to discriminate against patients of color, yet their daily clinical decisions too often have that result. Implicit bias—unconscious assumptions and stereotypes—often cause the harm. The failure to ask the right questions, listen closely and reserve judgment can sabotage communication in any patient/physician encounter, but it worsens when racial differences are involved. Empathy, a teachable skill that enhances trust and builds more effective medical encounters, is vital to humane medicine. An animated video, "The Elephant in the Waiting Room," opens this session to demonstrate what that looks like.

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Countering Racial Bias with Empathy

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