Creative Tensions: How Can We Re-Build Trust in Healthcare?
This interactive session led by Ideo.org recognizes that little is more personal than the health of our minds and bodies and that deciding to seek out healthcare is to acknowledge vulnerability. Our cultural backgrounds and intersecting identities, often combined with prevailing stigma or previous experience with insensitive systems, complicates the ability to trust those who should be helping us. Together, we will brainstorm the risks and benefits of candor in the medical encounter, the relative importance of provider expertise and racial concordance, and the balance between shared data and data privacy. The dialogue will illustrate ways to package respect-based interactions that build trust.