Blake Morgan

Blake Morgan is a customer experience consultant and futurist who has worked with Comcast, Genentech, Accor Hotels, and others. A keynote speaker, she is a guest lecturer at Columbia University and adjunct faculty at the Rutgers executive education MBA program. Morgan is a contributor to Forbes, Harvard Business Review, and Hemispheres magazine, and she hosts “The Modern Customer” podcast and a weekly customer experience video series on YouTube. She is the author of The Customer of the Future: 10 Guiding Principles for Winning Tomorrow’s Business and More Is More: How the Best Companies Work Harder and Go Farther to Create Knock-Your-Socks-Off Customer Experiences.