Deep Dive: Rebuilding the Patient Experience

 

If we stay the course of what we have right now, it’s not actually going to lead us to a place of real innovation.

Ann Kim Director of Health and Well-Being, IDEO Cambridge
Session

Deep Dive: Rebuilding the Patient Experience

Setup

Patient-centered care is defined by the National Academy of Medicine as “providing care that respects and responds to individual patient preferences, needs and values, and ensures that patient values guide all clinical decisions.” Designed to place patients at the heart of the system, the approach is built around well-coordinated, quality care, including physical comfort and emotional support, and emphasizes patient needs and the involvement of loved ones. Quality, cost, design, accessibility, and responsiveness intersect in true patient-centered care, with each feature influencing and supporting the others. What innovations from around the world can enhance the patient experience?

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Deep Dive: Rebuilding the Patient Experience

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